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Privacy Policy

Our Privacy Policy

Who we are

Marchon Performance is the trading name of Ollie Marchon LTD We take your privacy seriously and as such have laid out the following privacy notice in line with the General Data Protection Regulation 2018.

By using any of our services you agree to be bound by the policies set out in this privacy notice. We are fully committed to protecting the privacy and safeguarding the use of your personal information and we will look to keep this privacy notice updated, therefore check back here regularly to review any amendments.

Any questions relating to our privacy policy or this notice should be directed in writing to us, you can find our contact details on our contact page at https://www.marchonperformance.com/contact/ or you can email us via [email protected]

How we use your personal data

We collect and process your personal information (such as name, date of birth, contact information, bank account and payment information and information relating to health conditions) directly or via our specially selected partners, in order to administer your accounts and subscriptions with us – to process orders, payments or applications submitted by you. We also use it to carry out our obligations in relation to any agreement or contract you have with us including any subscription to our service, or to verify your identity, or anticipate and resolve problems with any services supplied to you.

We will not share your data with any third party other than those utilised to service our business or if legally obligated to do so. External partners (processors) may be utilised to perform tasks including but not limited to: processing payments, making bookings, marketing, accounting and account management – we agree terms with all of our partners to ensure that they all comply with high levels of confidentiality and best practice in privacy and security standards in line with the General Data Protection Regulation 2018.

Information about products and services and marketing

From time to time we may send you details of products and services that may be of interest to you via email or post. This is only if you opt to receive this information, via informed consent for each delivery method distinctly or via legitimate interest, whereby you could reasonably expect to hear from us following a recent enquiry, purchase, content download or referral from someone you know

You can of course opt out from any promotional, non-essential or marketing content at any time by clicking the unsubscribe link in an email or by contacting us directly.

You may also contact us directly to request information about what data of yours is recorded by us, how it is stored and what it is used for. You can withdraw consent for any, and all, non-essential communications at any time and have the right to lodge a complaint with a supervisory authority if you feel your privacy has been violated. In general we retain and process personal data for a reasonable period following initial enquiry, purchase or the lapsing of an account with us. Certain records such as health screening forms may be retained for a longer period, in line with fulfilling contractual obligations of due care to our customers and visitors, in line with industry standards.

Third party sites, apps and services

We cannot be responsible for the privacy policies and practices of other websites, apps or services even if you access them using links from our Sites, or during the delivery of our services. We recommend that you check the policy of each site you visit, any apps you use or any third party services that you may register with.

Cookies

We use cookies and pixels on our website, so that we can monitor traffic and referral sources and interactions from Social Media platforms. A cookie is a small file, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device. Your browser will usually automatically accept cookies of the sites that you visit and you can often adjust this setting in your browser options.

Social Media

We do occasionally post images and testimonials from Clients on our Social Media or other communications. This is always subject to active, informed opt-in consent. If you find you appear in error, and would like an image or video to be removed from our Social Media channels or communication please contact us immediately.

Keeping our records up to date and accurate

We aim to keep our information about you as accurate as possible. If you would like to review or amend the details you have supplied us with, you may do so at any time by contacting us

Disclosing your information to others

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (eg for the purposes of prevention of fraud or other crime or via court order). We will not sell or share your data.